LendProtect


LendProtect UK Limited previously provided Credit Reference Agency services in the UK. We previously assisted lenders with verification and credit scoring services regarding individual consumers, which such lenders utilised in their underwriting processes to assess the risk associated with a person applying for credit. We are no longer offering new goods or services.

If you have a query on this previously provided information for LendProtect you can contact us using the details below or via the contact form below.

How to Obtain a Copy of Your Credit File

Credit File

As a consumer, you are entitled to receive a copy of all personal information we held on you. You can request a copy of this information by downloading and completing the enquiry form below. Please send the completed form to us along with a copy of a valid form of identification such as a driving license or passport. Please send the form via post to LendProtect UK Limited, Sheffield Technology Parks, Cooper Buildings, Arundel St, Sheffield, S1 2NS.

Personal Data

Under Section 45 of the Data Protection Act 2018, you may have a right to obtain from us confirmation as to whether or not your personal data is being processed by us and, where we are processing your personal data, access to that personal data and other information we are required to disclose under the Data Protection Act 2018.

Please review our Privacy Policy which sets out (among other things) our treatment of your personal data, your personal data protection rights, and how to contact us to obtain this information relating to your personal data.

Timeframes and fees

Once we receive your completed form, we will send you a copy of the information on file within one month of the request (unless, taking into account the complexity and number of the requests we receive, where necessary we need to extend this period by up to two further months, in which case we will notify you of the length of and reason for this extension).

Complaints

We attempt to resolve all enquiries to your satisfaction. However, if you want to make a complaint, we will give it our full attention.

Step 1: Contact us

By phone: 0114 307 2337

By email: customercare@lendprotect.co.uk

By post: LendProtect UK Limited, Sheffield Technology Parks, Cooper Buildings, Arundel St, Sheffield, S1 2NS

To assist us in resolving your complaint, please download and complete the enquiry form below and send the form to us via post.

Step 2: What we do next

We will acknowledge receipt of your complaint within 5 working days, and attempt to resolve all complaints within 10 working days. We will notify you within 28 days of receiving your complaint of the final results or our investigation.

Step 3: If you are not satisfied

If you are not satisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), which will independently review your complaint. You can contact them at:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Phone: 0800 023 4 567

Email: complaint.info@financial-ombudsman.org.uk

Website: http://www.financialombudsman.org.uk


Download PDF Enquiry Form


View Privacy Policy



Contact LendProtect:

Phone: 0114 307 2337

LendProtect UK Limited
Sheffield Technology Parks
Cooper Buildings
Arundel Street
Sheffield
S1 2NS