LendProtect


LendProtect UK Limited has provided Credit Reference Agency services in the UK since 2008. We have assisted lenders with verification and credit scoring services regarding individual consumers, which such lenders utilised in their underwriting processes to assess the risk associated with a person applying for credit.

If you have a query for LendProtect you can contact us using the details below or via the contact form below.

How to Obtain a Copy of Your Credit File

As a consumer, you are entitled to receive a copy of all personal information held on you. You can request a copy of this information by downloading and completing the enquiry form below. Please send the completed form to us along with a copy of a valid form of identification such as a driving license or passport. Please send the form via post to LendProtect UK Limited, Sheffield Technology Parks, Cooper Buildings, Arundel St, Sheffield, S1 2NS. Once we receive your completed form and fee, we will send you a copy of the information on file within 10 days.

Complaints

We attempt to resolve all enquiries to your satisfaction. However, if you want to make a complaint, we will give it our full attention.

Step 1: Contact us

By phone: 0114 307 2337

By email: customercare@lendprotect.co.uk

By post: LendProtect UK Limited, Sheffield Technology Parks, Cooper Buildings, Arundel St, Sheffield, S1 2NS

To assist us in resolving your complaint, please download and complete the enquiry form below and send the form to us via post.

Step 2: What we do next

We will acknowledge receipt of your complaint within 5 working days, and attempt to resolve all complaints within 10 working days. We will notify you within 28 days of receiving your complaint of the final results or our investigation.

Step 3: If you are not satisfied

If you are not satisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), which will independently review your complaint. You can contact them at:
The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Phone: 0800 023 4 567

Email: complaint.info@financial-ombudsman.org.uk

Website: http://www.financialombudsman.org.uk

Download PDF Enquiry Form



Contact LendProtect:

Phone: 0114 307 2337

LendProtect UK Limited
Sheffield Technology Parks
Cooper Buildings
Arundel Street
Sheffield
S1 2NS